Shipping & Return Policies

100-percent-satisfaction

Secure Ordering – Same Day Handling – Fast Shipping – Easy Returns

 If you are not entirely satisfied with your purchase, we’re here to help make it right!

Item Descriptions

Photos are accurate but not exact product matches.  Military surplus is manufactured for the government by multiple suppliers and will vary slightly from product to product.  NSN numbers are accurate, however, the number may not be printed on labels for individual components (MSS and ILBE main pack, for instance).

Online Shopping Safety

We offer a safe and secure shopping experience.  Backed by PayPal and Comodo SSL, you can rest assured your payment and information will be processed safely and securely.  We follow solid business practices throughout the entire ordering process.  More internet safety concerns?

Shipping

We process and ship orders Monday through Friday from our warehouse in Oklahoma City, Oklahoma.  Our shipping and office hours are 7 A.M. to 4 P.M. Central Standard Time, excluding holidays.  We are currently ship via UPS, FedEx  or USPS for fast, reliable delivery.  On some items, we cannot deliver to PO Boxes.  Signatures may be required for select orders or addresses. Free shipping for contiguous US street addresses; discount shipping for Alaska, Hawaii and US Protectorates.   For special requests please call or e-mail us and we’ll work with you any way we can!  The map below shows the estimated delivery range from OKC; actual transit times will vary by carrier, weather, etc.

transit-time-map

International Shipping

We offer discount Alaska, Hawaii and US protectorates and international shipping rates.  START YOUR ORDER HERE.

Returns & Refunds

Returns  Return period begins 14 days after receiving an item.  To be eligible for a return, your item must be in the same condition that you received it. Your item must be in the original packaging (when applicable).  Sale items CAN be refunded.  Returns that are not due to an error on our part may be subject to up to a 20% restocking fee.

Refunds  Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.Please note it might take several hours or days for your credit to be issued, depending on your card issuer’s policies.

Shipping Fees  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

How To Return Your Item  To return an item, please mail it to the following address:  Black Star Surplus Attn: Returns 1000 N. May Ave, Oklahoma City, OK 73107

Contact Us

If you have any questions, contact us.blackstarsurplus-webLike us on Facebook and subscribe to our email program for coupons and exclusive specials!

© We know we take great photos, but ALL photos on this site and used by Black Star Surplus on other marketplaces remain the property of Black Star Surplus and MAY NOT be used by anyone for any purpose. Thanks for understanding!

 

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